What Types of Product Issues We Can Help With
- Product spoilage or mould
- Microbial concerns
- Texture, odour, taste or appearance issues
- Packaging concerns
- Shelf life failures
- Customer complaints
- Recurring product quality issues
- Environmental contamination concerns, including Listeria
- Foreign material complaints
Our Investigation Process
- Initial discussion — review of the issue, product, process and complaint information
- Review of records, processing environment and potential contributing factors
- Site visit where required to review the production environment, equipment, cleaning and staff practices
- Sampling plan development and laboratory coordination where testing is required
- Corrective action recommendations
- Investigation summary and root cause report
Listeria Investigation Support
We can support Listeria investigation by reviewing the affected area, possible harbourage points, cleaning and sanitation practices, drains, floors, equipment, staff movement, environmental monitoring history and follow-up swabbing plans.
It is not always possible to guarantee that the exact source will be found. The aim is to identify possible sources, likely contributing factors and practical corrective actions to reduce recurrence risk.
Important Note on Recall Decisions
We can help gather information, review evidence and support risk assessment preparation. Food businesses should notify their verifier or New Zealand Food Safety where required and follow applicable recall guidance.
Need Help Investigating a Product Issue?
Contact us today for free initial guidance. We can help you understand what may need to be reviewed and the best next step.